Standardisierung der Prozesslandkarte für die Stahlindustrie

Abstract

For companies to survive in a competitive market environment, business processes must be adapted over time. As the processes are interrelated and influence each other, upstream and downstream processes must also be considered when changes are made. The process map is a helpful tool for visualizing sequences and dependencies. In view of the large number of processes in a company, a standardized procedure is necessary. In this thesis a company from the steel industry is used to exemplify the concept of creating a process map in a optimized manner. Currently the process map of the business, does not follow a standardized creation process or have an overview of standard-relevant requirements. To achieve the desired results of this scientific paper, a literature review and an analysis of the company’s management system standards are carried out. The thesis was compiled by following these steps. First, the literature review analyzes the topics of "process management" and "process map", along with their interrelationships, forming the basis for developing a concept to create a process map. Second, as part of the analysis of the management system standards "ISO 9001", "ISO 14001", "ISO 45001" and "IATF 16949", an investigation is carried out regarding the requirements for a process map. Third, the results of the literature review and the standards analysis are used to develop relevant criteria for the process map. Finally, the concept to create a process map and the associated criteria are illustrated using a practical example from the steel manufacturer. As a result of this thesis, five steps were developed to optimize the structure of a process map, serving as implementation guidelines. The steps for the structured design are: the definition of the framework conditions, the identification and documentation of the business processes, the implementation of a process worthiness analysis, the categorization of the processes and the design of the process map. The eight quality criteria which were discovered should be considered both in the five steps as well as in the finished process map. The quality criteria include: alignment, overview, recognizability (communication), understanding, value creation, structure, interfaces and modeling conventions. Additionally, it is recommended that for the aforementioned approaches the hierarchical organization should not be observed. To put it in a nutshell, by following these guidelines, a process map can be easily created and managed.

Date of Award	2024
Original language	German (Austria)
Supervisor	Nicole Scheidleder (Supervisor)