Robotic Process Automation

: Erstellung eines Kriterienkatalogs für die Prozessauswahl

Abstract

In today's fast-paced business world, enhancing efficiency through the optimization of business processes is of paramount importance. Business Process Management (BPM) offers companies the opportunity to continuously analyze and improve their workflows, achieving more efficient resource utilization, cost reduction, and enhanced customer satisfaction. Automation of business processes plays a crucial role in this context, especially in the form of Robotic Process Automation (RPA). This technology promises to automate repetitive and time-intensive tasks, yet there often lacks a systematic approach to identifying and implementing the most suitable processes for RPA. The content structure and methodology of this work are divided into several chapters that address the fundamentals of BPM, the identification of key processes for automation, and the specific applications of RPA. Initially, a theoretical foundation regarding business processes and their management is established. This is followed by a detailed discussion on the criteria for selecting processes for automation and the specific challenges and potentials of RPA. Methodologically, the work combines qualitative interviews with industry experts and comprehensive literature research to gain practical and theoretically sound insights. A criteria catalog is developed to assist companies in systematically evaluating the suitability of processes for RPA. The results indicate that successful RPA implementation requires a deep understanding of company processes as well as a clear definition of automation goals. The developed criteria catalog enables companies to quickly and efficiently identify the most suitable processes for automation. This leads to significant efficiency improvements and cost reductions. Moreover, it becomes apparent that successful implementation of RPA involves not only technical aspects but also necessitates an adjustment of corporate culture to ensure employee acceptance. In conclusion, when properly implemented, RPA frees up capacities that enable companies to focus on higher-value tasks and innovations.

Date of Award	2024
Original language	German (Austria)
Supervisor	Wolfgang Ortner (Supervisor)