Produktivitätssteigerung durch Management der Anlagenverfügbarkeit in der Intralogistik am Beispiel des Lebensmitteleinzelhandels

Abstract

This thesis examines how targeted monitoring and benchmarking can improve the availability of automated systems in intralogistics and thereby increase overall productivity. Using the example of SPAR’s highly automated logistics centre in Ebergassing, it becomes clear: while operational responsibility lies with SPAR, the system provider KNAPP manages the maintenance – a division of roles that creates tension and risks in terms of transparency and efficiency. The focus lies on three core research questions: 1) Which key performance indicators (KPIs) are suitable for measuring productivity and availability? 2) How can these be effectively visualized? 3) What impact does this have on the design of the maintenance contract? The study combines literature research in the fields of intralogistics, maintenance, and performance measurement with expert interviews involving maintenance managers from three system suppliers (KNAPP, TGW, Witron). It also highlights the specific requirements of logistics in the food retail sector and developments in the labour market – both of which play a significant role in the automation of intralogistics. As a result, a practical KPI set was developed (e.g., OEE, downtime, maintenance cost per handling unit), complemented by a dashboard mock-up intended for use in monthly performance reviews and as an indicator for future system adaptation and development. The findings show that targeted and reliable monitoring not only reduces technical disruptions but also contributes to cost optimization. This cost optimization can help generate a competitive advantage in the food retail sector and prevent further erosion of already low profit margins. Recommendations for SPAR include: - Implementation of a standardized dashboard - Adaptation of the maintenance contract on spare parts costs The thesis shows that maintenance is not a secondary operational topic but a critical part of intralogistics automation — not only in design and execution but also in the structuring of maintenance contracts.

Date of Award	2025
Original language	German (Austria)
Supervisor	Efrem Lengauer (Supervisor)