Messbarkeit von City Logistik

: Ein Modell für Linz

Abstract

Urbanisation is one of the megatrends of our time. This affects both megacities and large cities, but also somewhat smaller regional centres, such as the Upper Austrian capital Linz. With the steadily increasing number of inhabitants and commuters, the supply of goods in the city is also facing new, greater challenges. Ever larger quantities of goods need to be delivered to the local shops in order to provide customers with the best possible quality. The second megatrend, namely e-commerce, is also exacerbating the situation. Sustainable aspects such as the city centre living space and ecological sustainability must not be forgotten. This is the only way to ensure that the city centre continues to be the city's ‘parlour’, where retailers prefer to set up shop in the best locations and thus contribute to a vibrant city centre together with restaurants and cultural offerings. A smart city logistics concept is therefore needed that can fulfil all these requirements for economic efficiency, social and ecological sustainability and customer satisfaction, despite the ever-increasing burden. According to Peter Drucker, you can only manage what you can measure, so as part of such a city logistics system you also need a system of key figures that is able to identify improvements and show deterioration. This was developed in the course of this work with a key performance indicator model similar to a balanced scorecard and already strongly customised to Linz. The individual dimensions of such a model are never equally weighted. In order to derive truly efficient strategies for improvement, it is necessary to know the weighting of the individual dimensions in relation to the total. This was determined by applying the AHP or Saaty method in the stakeholder process, in which a total of 23 experts submitted their pairwise comparative assessments. The dimensions were selected in accordance with the concept of sustainability in relation to the 3 pillars of sustainabilty.

Date of Award	2024
Original language	German (Austria)
Supervisor	Ladislav Bartuska (Supervisor)