Implementierung von Robotic Process Automation in kleinen und mittelständischen Unternehmen

Abstract

This bachelor's thesis is dedicated to the implementation of Robotic Process Automation (RPA) in small and medium-sized enterprises (SMEs) and highlights the specific challenges and opportunities that RPA offers for these companies. The core thesis of the work is that RPA can help SMEs increase their operational efficiency and reduce costs by automating repetitive and time-intensive tasks. The focus of the investigation is on the organizational prerequisites required for successful implementation of RPA in SMEs. In particular, the necessity of business processes and management commitment, which are crucial for overcoming initial implementation hurdles, is emphasized. Additionally, the importance of carefully selecting processes to be automated, which should be standardizable and have a high repetition rate, is highlighted to maximize the benefits of RPA technology. Technological adaptations, such as Optical Character Recognition or artificial intelligence integrated into RPA technology, are also discussed. Furthermore, it is demonstrated how the use of RPA can lead to not only direct cost savings through efficiency improvements but also indirect benefits such as increased employee satisfaction and productivity. By having software robots take over monotonous and error-prone tasks, employees can focus on more complex and strategically relevant tasks. This promotes an innovative work culture and contributes to increased competitiveness. Another focus is on the strategic considerations for RPA solutions within SMEs. The discussion includes how SMEs can achieve sustainable integration of RPA into existing business processes through gradual implementation and continuous adaptation of RPA solutions. This also involves the ongoing training and involvement of employees to ensure high acceptance and effective use of RPA technology. Finally, practical recommendations for action are formulated for SMEs planning to introduce RPA technologies. These recommendations include the early involvement of all stakeholders, the creation of interdisciplinary teams to monitor RPA projects, and the evaluation of RPA initiatives to measure and maximize the success of the technology investment. Overall, the work provides insights and practical guidelines for SMEs that wish to leverage the potential of RPA to optimize their processes and strengthen their market position in an increasingly digitized economic landscape.

Date of Award	2024
Original language	German (Austria)
Supervisor	Franz Obermair (Supervisor)