Human-Robot Interaction in the Workplace: Exploring Personality Traits of an Office Assistant

  • Julian Kohr

    Student thesis: Master's Thesis

    Abstract

    This thesis explores the design and evaluation of robot personalities tailored for office environments, focusing on enhancing user acceptance and interaction quality. Conducted
    as part of the MARIE research project, the study integrates insights from psychology,
    robotics and human-centered design to create two distinct robot personalities: an extroverted (P1) and an introverted (P2) character. These personalities were defined using
    an adaptation of the Big Five Inventory 2 (BFI-2) framework, enabling a structured approach to personality design. A randomized within-subjects study with 14 participants
    was conducted to evaluate these personalities and gain insights into user preferences
    and perceptions.
    The study employed a multi-modal methodology, combining quantitative tools like
    the Godspeed Questionnaire and the BFI-2 with qualitative interviews to assess participants’ experiences. Results reveal a clear preference for the extroverted personality
    (P1), which was perceived as livelier, more engaging and better suited for the office
    scenario. While the introverted personality (P2) aligned more closely with expected
    personality traits, its reserved nature was less favored. The findings underscore the importance of designing multi-modal interactions, including facial expressions, speech and
    LED animations, to effectively convey robot personality and enhance user interaction.
    Date of Award2025
    Original languageEnglish (American)
    SupervisorWerner Christian Kurschl (Supervisor)

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