Herausforderungen bei der IMS-Implementierung und die Erstellung eines Vorgehensmodells am Beispiel eines internationalen Konzerns in der Verkehrssicherheitsbranche

Abstract

Due to increasing complexity and growing competitive pressure, many companies are faced Due to increasing complexity and growing competitive pressure, many companies are faced with the challenge of setting up an integrated management system. This requires not only technical expertise, but also skills at a human level. The integration of management systems, with possible certification, represents a major change for many companies. The motivation for writing this thesis arose from the author's professional context. The goal in the company was to obtain certification for two ISO standards for management systems. In connection with this, an integrated management system was introduced, which was supported by IMS software. This bachelor thesis deals with the challenges of implementing an IMS in a corporate structure and develops a process model. The model is intended to set out key steps and measures for the successful implementation of an IMS. In order to be able to create the process model, the basics of quality and change management are discussed in the course of the work. First, the principles and importance of quality management are explained. The topic of integrated management systems and the ISO 9001 standard will also be discussed. Aspects of change management are also examined. Among other things, the term is defined and differentiated, and the challenges and success factors of change projects are presented. Furthermore, two selected change models are explained and compared. The knowledge acquired through the literature research is used to create the process model. In order to validate the model, a qualitative research approach is chosen, which includes seven expert interviews. After completion of the model, criteria are selected which the model should fulfill. One or two open questions are formulated for each criterion. The results from the interviews show that version one of the model can already fulfill many criteria. The process model describes the necessary steps for implementing a management system and integrating other management systems, with a focus on the strategic perspective. Nevertheless, the model is adapted in some points according to the findings from the interviews. These adjustments mainly affect the graphical representation or the sequence of the individual steps, the expansion of the high-level structure and the focus on the topic of communication and acceptance.

Date of Award	2024
Original language	German (Austria)
Supervisor	Patrick Pöchlauer (Supervisor)