Eine Studie über die Akzeptanz und Nutzung der elektronischen Gesundheitsakte ELGA in der kassenärztlichen Primärversorgung : Eine quantitative Studie

  • Magenta Shipsey

Student thesis: Master's Thesis


The present master's thesis is dedicated to the examination of the acceptance and
usage of the Austrian electronic health record (ELGA) of doctors in insurancecovered primary medical practices. Both experience and obligation of system usage
are novel compared to a prior investigation, which is why the reconsideration of
factors was deemed valuable. Through the recruitment of participants via email, 63
observations were obtained and subsequently analyzed using correlation
coefficients, confidence intervals and significance levels. The results of this analysis
not only confirm established factors from technology acceptance literature, but also
validate findings from earlier stages of ELGA usage (Steininger und Stiglbauer,
2015). The main criterion setting the present and prior Austrian studies apart from
comparable examinations, is the factor of privacy concerns, which has been
persistent in contributing to the acceptance of the ELGA System. An in-depth
exploration of subconstruct correlations furthermore revealed significant
differences in the usage and acceptance of individual ELGA functions. Lastly, the
present research discusses self-reported voluntariness in mandatory environments
as an indication of technology acceptance. Therefore, the current research
contributes not only to a deeper understanding of ELGA usage and acceptance, but
also reflects on the interplay of intrinsic and extrinsic factors that form user
acceptance within mandatory contexts.
Date of Award2024
Original languageGerman (Austria)
SupervisorCarrie Kovacs (Supervisor) & Christina Ortner (Supervisor)

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