Why not? An analysis of problematic counseling trajectories within the "Frühe Hilfen" network

Research output: Chapter in Book/Report/Conference proceedingsConference contribution

Abstract

Frühe Hilfen is an innovative, successful social service aiming at early intervention. Only in a small number of cases does it seem difficult to establish a trusting care relationship, even though support is clearly needed. Despite the obvious need, the offer of support is declined. Why do some potential clients break off contact and/or no care relationship can be established? To answer this question, social work students followed up on 7 such cases. The biggest challenge was getting in contact with the clients whose expectations had not been met. Each case study was analyzed qualitatively and the results are presented in this report. The most obvious finding is the need for clear contracting. In care relationships it is of vital importance to include all parties in a clear contracting process for the areas in which care is needed and with what goal in mind. This safeguards against misinterpretation, unintended manipulation, defensiveness and disappointment. In addition, one must bear in mind the context of the first contact – in the case of referrals, misunderstandings can occur even before first contact and lead to disappointment.
Translated title of the contributionWhy not? An analysis of problematic counseling trajectories within the "Frühe Hilfen" network
Original languageGerman
Title of host publicationTagungsband FFH 2019
Number of pages2
Publication statusPublished - 2019
Event13. Forschungsforum der österreichischen Fachhochschulen - Wiener Neustadt, Austria
Duration: 24 Apr 201925 Apr 2019

Publication series

Name Forschungsforum der österreichischen Fachhochschulen
Number13
Volume2019
ISSN (Electronic)2411-5428

Conference

Conference13. Forschungsforum der österreichischen Fachhochschulen
CountryAustria
CityWiener Neustadt
Period24.04.201925.04.2019

Keywords

  • Beratung
  • Auftragsklärung
  • Frühe Hilfen
  • Kontaktabbruch
  • Überweisung
  • Beziehungsgestaltung

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