"We're sorry!" Effects of Online Complaint Handling on Observers' Attitudes

Wolfgang Jonas Weitzl, Elisabeth Wolfsteiner, Clemens Hutzinger

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

Original language	English
Title of host publication	Proceedings of the 2016 Global Marketing Conference
Place of Publication	Hong Kong
Publisher	Global Alliance of Marketing & Management Associations
Publication status	Published - 2016
Externally published	Yes
Event	2016 Global Marketing Conference (GMC) - Hong Kong, China Duration: 21 Jul 2016 → 24 Jul 2016

Conference	2016 Global Marketing Conference (GMC)
Country/Territory	China
City	Hong Kong
Period	21.07.2016 → 24.07.2016

“We’re sorry!” Effects of online complaint handling on observers’ attitudes
Weitzl, W. J. (Speaker), Wolfsteiner, E. (Speaker) & Hutzinger, C. (Speaker)
21 Jul 2016 → 24 Jul 2016
Activity: Talk or presentation › Oral presentation

Cite this

@inproceedings{ecb5043d2c2046cba49629c85dbd3800,

title = "{"}We're sorry!{"} Effects of Online Complaint Handling on Observers' Attitudes",

author = "Weitzl, \{Wolfgang Jonas\} and Elisabeth Wolfsteiner and Clemens Hutzinger",

year = "2016",

language = "English",

booktitle = "Proceedings of the 2016 Global Marketing Conference",

publisher = "Global Alliance of Marketing \& Management Associations",

note = "2016 Global Marketing Conference (GMC) ; Conference date: 21-07-2016 Through 24-07-2016",

}

"We're sorry!" Effects of Online Complaint Handling on Observers' Attitudes. / Weitzl, Wolfgang Jonas; Wolfsteiner, Elisabeth; Hutzinger, Clemens.
Proceedings of the 2016 Global Marketing Conference. Hong Kong: Global Alliance of Marketing & Management Associations, 2016.

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

TY - GEN

T1 - "We're sorry!" Effects of Online Complaint Handling on Observers' Attitudes

AU - Weitzl, Wolfgang Jonas

AU - Wolfsteiner, Elisabeth

AU - Hutzinger, Clemens

PY - 2016

Y1 - 2016

M3 - Conference contribution

BT - Proceedings of the 2016 Global Marketing Conference

PB - Global Alliance of Marketing & Management Associations

CY - Hong Kong

T2 - 2016 Global Marketing Conference (GMC)

Y2 - 21 July 2016 through 24 July 2016

ER -