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Webcare’s effect on constructive and vindictive complainants
Wolfgang J. Weitzl
Research output
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Contribution to journal
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Article
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peer-review
14
Citations (Scopus)
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Dive into the research topics of 'Webcare’s effect on constructive and vindictive complainants'. Together they form a unique fingerprint.
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Business & Economics
Marketers
100%
Negative Word-of-mouth
81%
Online Experiment
78%
Complaints
60%
Brand Experience
39%
Goal Orientation
39%
Brand Relationship
38%
Service Recovery
35%
Service Failure
35%
Brand Image
31%
Trigger
27%
Social Media
25%
Scenarios
19%
Design Methodology
13%
Engineering & Materials Science
Experiments
21%
Recovery
20%
Industry
13%