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Waiting for GPT: Probing Interaction Patterns in High-Latency RAG Chatbots

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

Abstract

As AI systems shift toward compute-intensive reasoning, traditional interface paradigms are being challenged. This work presents an exploratory case study investigating emerging interaction patterns for AI interfaces, using high-latency Retrieval-Augmented Generation (RAG) as a representative probe. We explore a subset of a broader design space focused on three critical dimensions of latency feedback, source transparency, and confidence communication. Through a pilot study, we probe how specific interaction patterns within this design space impact user experience. Findings suggest that in high-latency scenarios, users prioritize informative transparency over traditional metrics of perceived speed, which helps inform initial design considerations tailored to the emerging era of transparent, reasoning-heavy AI interfaces.
Original languageEnglish
Title of host publicationCHI 2026 - Extended Abtracts of the 2026 CHI Conference on Human Factors in Computing Systems
EditorsNuria Oliver, David A. Shamma, Heloisa Candello, Pablo Cesar, Pedro Lopes, Valentino Artizzu, Fiona Draxler, Gustavo Lopez, Anke V. Reinschluessel, Xin Tong, Phoebe O. Toups Dugas
ISBN (Electronic)9798400722813
DOIs
Publication statusPublished - 13 Apr 2026

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Keywords

  • chatbots
  • design patterns
  • retrieval-augmented generation

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