Using Critical Incidents in Workshops to Inform eHealth Design

Christiane Grünloh, Jean Denise Hallewell Haslwanter, Bridget Kane, Eunji Lee, Thomas Lind, Jonas Moll, Hanife Rexhepi, Isabella Scandurra

Research output: Chapter in Book/Report/Conference proceedingsConference contribution


Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients' real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users' needs and issues for designers.
Original languageEnglish
Title of host publicationHuman-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Proceedings
EditorsJacki O'Neill, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Marco Winckler, Regina Bernhaupt
Number of pages10
ISBN (Print)9783319677439
Publication statusPublished - 2017
EventINTERACT 2017 - 16th IFIP TC 13 International Conference on Human-Computer Interaction - Mumbai, India
Duration: 25 Sept 201729 Sept 2017

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10513 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


ConferenceINTERACT 2017 - 16th IFIP TC 13 International Conference on Human-Computer Interaction
Internet address


  • method
  • workshop format
  • design
  • development
  • eHealth
  • critical incidents
  • stakeholders
  • reflective practice
  • evaluation
  • Evaluation
  • Critical incidents
  • Method
  • Workshop format
  • Design
  • Reflective practice
  • Development
  • Stakeholders


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