Using Critical Incidents in Workshops to Inform eHealth Design

Christiane Grünloh; Jean Denise Hallewell Haslwanter; Bridget Kane; Eunji Lee; Thomas Lind; Jonas Moll; Hanife Rexhepi; Isabella Scandurra

doi:10.1007/978-3-319-67744-6_24

Using Critical Incidents in Workshops to Inform eHealth Design

Christiane Grünloh, Jean Denise Hallewell Haslwanter, Bridget Kane, Eunji Lee, Thomas Lind, Jonas Moll, Hanife Rexhepi, Isabella Scandurra

Research Center Wels

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution

Abstract

Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients' real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users' needs and issues for designers.

Original language	English
Title of host publication	Human-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Proceedings
Editors	Jacki O'Neill, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Marco Winckler, Regina Bernhaupt
Publisher	Springer
Pages	364-373
Number of pages	10
ISBN (Print)	9783319677439
DOIs	https://doi.org/10.1007/978-3-319-67744-6_24
Publication status	Published - 2017
Event	INTERACT 2017 - 16th IFIP TC 13 International Conference on Human-Computer Interaction - Mumbai, India Duration: 25 Sept 2017 → 29 Sept 2017 https://interact2017.org/

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	10513 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	INTERACT 2017 - 16th IFIP TC 13 International Conference on Human-Computer Interaction
Country/Territory	India
City	Mumbai
Period	25.09.2017 → 29.09.2017
Internet address	https://interact2017.org/

Keywords

method
workshop format
design
development
eHealth
critical incidents
stakeholders
reflective practice
evaluation
Evaluation
Critical incidents
Method
Workshop format
Design
Reflective practice
Development
Stakeholders

Access to Document

10.1007/978-3-319-67744-6_24

Cite this

Grünloh, C., Hallewell Haslwanter, J. D., Kane, B., Lee, E., Lind, T., Moll, J., Rexhepi, H., & Scandurra, I. (2017). Using Critical Incidents in Workshops to Inform eHealth Design. In J. O'Neill, G. Dalvi, A. Joshi, D. K. Balkrishan, M. Winckler, & R. Bernhaupt (Eds.), Human-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Proceedings (pp. 364-373). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10513 LNCS). Springer. https://doi.org/10.1007/978-3-319-67744-6_24

Grünloh, Christiane ; Hallewell Haslwanter, Jean Denise ; Kane, Bridget et al. / Using Critical Incidents in Workshops to Inform eHealth Design. Human-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Proceedings. editor / Jacki O'Neill ; Girish Dalvi ; Anirudha Joshi ; Devanuj K. Balkrishan ; Marco Winckler ; Regina Bernhaupt. Springer, 2017. pp. 364-373 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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title = "Using Critical Incidents in Workshops to Inform eHealth Design",

abstract = "Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients' real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users' needs and issues for designers.",

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author = "Christiane Gr{\"u}nloh and {Hallewell Haslwanter}, {Jean Denise} and Bridget Kane and Eunji Lee and Thomas Lind and Jonas Moll and Hanife Rexhepi and Isabella Scandurra",

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Grünloh, C, Hallewell Haslwanter, JD, Kane, B, Lee, E, Lind, T, Moll, J, Rexhepi, H & Scandurra, I 2017, Using Critical Incidents in Workshops to Inform eHealth Design. in J O'Neill, G Dalvi, A Joshi, DK Balkrishan, M Winckler & R Bernhaupt (eds), Human-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10513 LNCS, Springer, pp. 364-373, INTERACT 2017 - 16th IFIP TC 13 International Conference on Human-Computer Interaction, Mumbai, India, 25.09.2017. https://doi.org/10.1007/978-3-319-67744-6_24

Using Critical Incidents in Workshops to Inform eHealth Design. / Grünloh, Christiane; Hallewell Haslwanter, Jean Denise; Kane, Bridget et al.
Human-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Proceedings. ed. / Jacki O'Neill; Girish Dalvi; Anirudha Joshi; Devanuj K. Balkrishan; Marco Winckler; Regina Bernhaupt. Springer, 2017. p. 364-373 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10513 LNCS).

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution

TY - GEN

T1 - Using Critical Incidents in Workshops to Inform eHealth Design

AU - Grünloh, Christiane

AU - Hallewell Haslwanter, Jean Denise

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AU - Lind, Thomas

AU - Moll, Jonas

AU - Rexhepi, Hanife

AU - Scandurra, Isabella

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AB - Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients' real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users' needs and issues for designers.

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DO - 10.1007/978-3-319-67744-6_24

M3 - Conference contribution

SN - 9783319677439

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

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BT - Human-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Proceedings

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A2 - Dalvi, Girish

A2 - Joshi, Anirudha

A2 - Balkrishan, Devanuj K.

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PB - Springer

T2 - INTERACT 2017 - 16th IFIP TC 13 International Conference on Human-Computer Interaction

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Grünloh C, Hallewell Haslwanter JD, Kane B, Lee E, Lind T, Moll J et al. Using Critical Incidents in Workshops to Inform eHealth Design. In O'Neill J, Dalvi G, Joshi A, Balkrishan DK, Winckler M, Bernhaupt R, editors, Human-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Proceedings. Springer. 2017. p. 364-373. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-67744-6_24

Using Critical Incidents in Workshops to Inform eHealth Design

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Keywords

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