User-centric usability evaluation for enterprise 2.0 platforms - A complementary multi-method approach

Andreas Auinger, Dietmar Nedbal, Alexander Hochmeier, Andreas Holzinger

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

1 Citation (Scopus)

Abstract

Enterprise 2.0 projects offer a great potential for enabling the effective identification, generation and utilization of information and knowledge within complex organizational processes; and have a deep impact on organizational changes. This paper focuses on a usability methodology, whereby the critical success factors include (i) efficient organization, (ii) guided by organizational needs, (iii) dealing with organizational complexity, and (iv) providing end user requirements. We present a complementary multimethod approach of user-centric usability evaluation methods including eye tracking, heuristic evaluation and a feedback blog. This evaluation approach in combination with continuous user training allows comprehensive enhancement of ability and motivation of the users, which leads to excellent project performance.

Original languageEnglish
Title of host publicationICE-B 2011 - Proceedings of the International Conference on e-Business
Pages119-124
Number of pages6
Publication statusPublished - 2011
EventInternational Conference on e-Business, ICE-B 2011 - Seville, Spain
Duration: 18 Jul 201121 Jul 2011

Publication series

NameICE-B 2011 - Proceedings of the International Conference on e-Business

Conference

ConferenceInternational Conference on e-Business, ICE-B 2011
CountrySpain
CitySeville
Period18.07.201121.07.2011

Keywords

  • Enterprise 2.0
  • Eye tracking
  • Heuristic evaluation
  • Usability evaluation

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