Towards Understanding Driver Acceptance of C-ITS Services—A Multi-Use Case Field Study Approach

n recent years, C-ITS services have been extensively specified, tested, and deployed, leading to their first commercial applications. While technical advancements are progressing, the human factor remains crucial for widespread system implementation. The paper presents results of two field studies on user acceptance evaluations focusing on six use cases. Eighteen drivers participated in highway tests, while over 70 individuals responded to an online survey. The empirical results are discussed considering related literature. A structured literature review was conducted, starting with 426 papers, of which 32 were deeply analysed. The key findings of the activities are that the compliance rate is extremely high for safety-related services like hazard warning. However, compliance rates differ depending on the use case. People trust information coming from road operators compared to other sources of traffic information. In-vehicle information does not distract drivers from driving and must be clear and easy to understand. While user acceptance is high, particularly for safety-related services, there remains a need for clearer communication about C-ITS benefits to enhance transparency and trust.