Towards stakeholder-centered design of open systems-Learning from organizational learning

Christian Stary, Florian Krenn, Harald Lerchner, Matthias Neubauer, Stefan Oppl, Dominik Wachholder

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

4 Citations (Scopus)


Today's business requires stakeholders to get involved in organizing work and developing organizational processes, ranging from product life cycle management to crossboundary networking of organizations. In that context stakeholders continuously and iteratively need to address their business and knowledge processing environment at the same time. When the business processing environment is concerned, the adaption of work procedures in-use takes center stage. Going beyond operation affects learning, and thus the knowledge processing environment. Hereby, proposals to (fundamentally) change existing work processes are handled. Each input needs to be formulated as knowledge claim, before being investigated for taking decisions on modifying currently implemented processes. The design of corresponding support technologies requires highly flexible, since context-aware architectures. We introduce a corresponding component framework for design support. It features organizational development based on articulating and processing work-relevant knowledge for changing affected business processes. As the framework is open to different implementations versatile interactive solutions can be generated in dynamically evolving settings.

Original languageEnglish
Title of host publicationECCE 2015 - Understanding Design through Cognition
Subtitle of host publication33rd Annual European Conference on Cognitive Ergonomics 2015
EditorsTjerk de Greef
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450336123
Publication statusPublished - 1 Jul 2015
Externally publishedYes
Event33rd Annual European Conference on Cognitive Ergonomics 2015, ECCE 2015 - Warsaw, Poland
Duration: 1 Jul 20153 Jul 2015

Publication series

NameACM International Conference Proceeding Series


Conference33rd Annual European Conference on Cognitive Ergonomics 2015, ECCE 2015


  • Adaptation
  • Articulation Work
  • Design
  • Knowledge Management
  • Learning space
  • Organizational Learning
  • Stakeholder participation and engagement


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