The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes

Wolfgang Jonas Weitzl, Sabine Einwiller

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

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The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes
Weitzl, W. J. (Speaker) & Einwiller, S. (Speaker)
27 Jun 2017 → 1 Jul 2017
Activity: Talk or presentation › Oral presentation