The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

Original language	English
Title of host publication	Proceedings of the 2017 Academy of Marketing Science (AMS) World Marketing Congress
Publisher	Academy of Marketing Science
Publication status	Published - 2017
Externally published	Yes
Event	2017 Academy of Marketing Science (AMS) World Marketing Congress - Christchurch, New Zealand Duration: 27 Jun 2017 → 1 Jul 2020

Conference	2017 Academy of Marketing Science (AMS) World Marketing Congress
Country/Territory	New Zealand
City	Christchurch
Period	27.06.2017 → 01.07.2020

The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes
Weitzl, W. J. (Speaker) & Einwiller, S. (Speaker)
27 Jun 2017 → 1 Jul 2017
Activity: Talk or presentation › Oral presentation

Cite this

@inproceedings{6541a255983e405b8616dcd72ce34e89,

title = "The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes",

author = "Weitzl, \{Wolfgang Jonas\} and Sabine Einwiller",

year = "2017",

language = "English",

booktitle = "Proceedings of the 2017 Academy of Marketing Science (AMS) World Marketing Congress",

publisher = "Academy of Marketing Science",

note = "2017 Academy of Marketing Science (AMS) World Marketing Congress ; Conference date: 27-06-2017 Through 01-07-2020",

}

The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes. / Weitzl, Wolfgang Jonas; Einwiller, Sabine.
Proceedings of the 2017 Academy of Marketing Science (AMS) World Marketing Congress. Academy of Marketing Science, 2017.

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

TY - GEN

T1 - The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes

AU - Weitzl, Wolfgang Jonas

AU - Einwiller, Sabine

PY - 2017

Y1 - 2017

M3 - Conference contribution

BT - Proceedings of the 2017 Academy of Marketing Science (AMS) World Marketing Congress

PB - Academy of Marketing Science

T2 - 2017 Academy of Marketing Science (AMS) World Marketing Congress

Y2 - 27 June 2017 through 1 July 2020

ER -