The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes

Wolfgang Jonas Weitzl, Sabine Einwiller

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

Original languageEnglish
Title of host publicationProceedings of the 2017 Academy of Marketing Science (AMS) World Marketing Congress
PublisherAcademy of Marketing Science
Publication statusPublished - 2017
Externally publishedYes
Event2017 Academy of Marketing Science (AMS) World Marketing Congress - Christchurch, New Zealand
Duration: 27 Jun 20171 Jul 2020

Conference

Conference2017 Academy of Marketing Science (AMS) World Marketing Congress
CountryNew Zealand
CityChristchurch
Period27.06.201701.07.2020

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