The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders

Wolfgang Jonas Weitzl; Clemens Hutzinger; Udo Wagner; Robert Zimmermann

The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders

Wolfgang Jonas Weitzl, Clemens Hutzinger, Udo Wagner, Robert Zimmermann

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

Original language	English
Title of host publication	Book of Abstracts of the 5th International Colloquium on Corporate Branding, Identity, Image and Reputation
Place of Publication	London
Pages	17
Number of pages	1
Publication status	Published - 2023
Event	5th International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR) - Middlesex University, London, United Kingdom Duration: 21 Sept 2023 → 23 Sept 2023 https://cobiir.co.uk/

Conference

Conference	5th International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR)
Country/Territory	United Kingdom
City	London
Period	21.09.2023 → 23.09.2023
Internet address	https://cobiir.co.uk/

Keywords

Complaining
Service recovery
Framing

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Cite this

@inproceedings{14f8dec4ce474405be488a752ce18e67,

title = "The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders",

keywords = "Framing, Dissatisfaction, Bystander, Online communication, Service failure, Failure, Service problem, Service recovery, Complaining, Service recovery, Framing",

author = "Weitzl, {Wolfgang Jonas} and Clemens Hutzinger and Udo Wagner and Robert Zimmermann",

year = "2023",

language = "English",

pages = "17",

booktitle = "Book of Abstracts of the 5th International Colloquium on Corporate Branding, Identity, Image and Reputation",

note = "5th International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR) ; Conference date: 21-09-2023 Through 23-09-2023",

url = "https://cobiir.co.uk/",

}

Weitzl, WJ, Hutzinger, C, Wagner, U & Zimmermann, R 2023, The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders. in Book of Abstracts of the 5th International Colloquium on Corporate Branding, Identity, Image and Reputation. London, pp. 17, 5th International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR), London, United Kingdom, 21.09.2023.

The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders. / Weitzl, Wolfgang Jonas; Hutzinger, Clemens; Wagner, Udo et al.
Book of Abstracts of the 5th International Colloquium on Corporate Branding, Identity, Image and Reputation. London, 2023. p. 17.

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

TY - GEN

T1 - The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders

AU - Weitzl, Wolfgang Jonas

AU - Hutzinger, Clemens

AU - Wagner, Udo

AU - Zimmermann, Robert

PY - 2023

Y1 - 2023

KW - Framing

KW - Dissatisfaction

KW - Bystander

KW - Online communication

KW - Service failure

KW - Failure

KW - Service problem

KW - Service recovery

KW - Complaining

KW - Service recovery

KW - Framing

M3 - Conference contribution

SP - 17

BT - Book of Abstracts of the 5th International Colloquium on Corporate Branding, Identity, Image and Reputation

CY - London

T2 - 5th International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR)

Y2 - 21 September 2023 through 23 September 2023

ER -