The New Normal? Motivators for and Hindrances to Telework

Thomas Fischer, Stefan Küll, Ursula Niederländer, Martin Stabauer

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

9 Citations (Scopus)

Abstract

Telework or telecommuting – a concept of flexible work arrangements predominantly driven by the Human-Computer Interaction (HCI) community – has vastly increased in recent months due to lockdowns and other measures in response to the COVID-19 pandemic. In this paper, we explicitly exclude outside forces (such as a pandemic) as grounds for adopting telework, but rather ask: What are the reasons for organizations and/or individuals to voluntarily decide for or against telework? In this effort to identify the most relevant antecedents of the adoption of telework at both the organizational and the individual level, we present the results of a comprehensive literature review of 72 papers conducted in Q4/2020. The discovered characteristics influencing the decision for or against telework were then structured in a 6 (rationales) by 2 (organization vs individual) matrix, each of which was further analyzed in detail. The multifaceted results fall into three broad categories that impact telework adoption: (i) the type of work, (ii) the way this work is organized and (iii) its organizational environment.

Original languageEnglish
Title of host publicationHCI in Business, Government and Organizations - 8th International Conference, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings
EditorsFiona Fui-Hoon Nah, Keng Siau
PublisherSpringer
Pages327-346
Number of pages20
ISBN (Print)9783030777494
DOIs
Publication statusPublished - 2021
Event8th International Conference on HCI in Business, Government and Organizations, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021 - Virtual, Online
Duration: 24 Jul 202129 Jul 2021

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12783 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference8th International Conference on HCI in Business, Government and Organizations, HCIBGO 2021, Held as Part of the 23rd HCI International Conference, HCII 2021
CityVirtual, Online
Period24.07.202129.07.2021

Keywords

  • Literature review
  • Telecommuting
  • Telework

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