The Importance of Distrust in Trusting Digital Worker Chatbots

David Gefen; Barry Leffew; Arik Ragowsky; René Riedl

doi:10.1145/3701297

The Importance of Distrust in Trusting Digital Worker Chatbots

David Gefen, Barry Leffew, Arik Ragowsky, René Riedl

Research Center Steyr

Research output: Contribution to journal › Article › peer-review

Abstract

Research shows that while trust is important, anthropomorphism counts more in the decision to hire an agent.

Original language	English
Pages (from-to)	42-49
Number of pages	8
Journal	Communications of the ACM
Volume	68
Issue number	4
DOIs	https://doi.org/10.1145/3701297
Publication status	Published - 2025

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The Importance of Distrust in Trusting Digital Worker Chatbots

Abstract

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