Techno-unreliability: A pilot study in the field

Thomas Kalischko, Thomas Fischer, René Riedl

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

6 Citations (Scopus)


We report on a pilot study, with the aim of investigating techno-unreliability in the field. Over the course of three days, we collected physiological data (heart rate) from four participants, which experienced manipulations that rendered a variety of work-related systems unusable. Although we found that it is feasible to also investigate technostress in this way in the field, more data is needed to interpret the captured physiological reactions. In particular, we need data that allows us to investigate stress appraisal, ideally at a sampling rate that is comparable to those that we get from capturing physiological data.

Original languageEnglish
Title of host publicationInformation Systems and Neuroscience - NeuroIS Retreat 2019
EditorsFred D. Davis, René Riedl, René Riedl, Jan vom Brocke, Pierre-Majorique Léger, Adriane Randolph, Thomas Fischer
Number of pages9
ISBN (Print)9783030281434
Publication statusPublished - 2020
EventInternational Conference on Information Systems and Neuroscience, NeuroIS Retreat 2019 - Vienna, Austria
Duration: 4 Jun 20196 Jun 2019

Publication series

NameLecture Notes in Information Systems and Organisation
ISSN (Print)2195-4968
ISSN (Electronic)2195-4976


ConferenceInternational Conference on Information Systems and Neuroscience, NeuroIS Retreat 2019


  • Field experiment
  • Heart rate
  • Technostress
  • Unreliability


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