The customer wants to have the product delivered quickly; System incidents or breakdowns should be rectified promptly. This is because service plays an increasingly important role for companies in all industries. Therefore researchers are working on a concept that helps in the development of new services, as well as digital assistance systems.
|Translated title of the contribution||Service research - Close to the customer|
|Specialist publication||VNL Magazin|
|Publication status||Published - 2016|
- Service Innovation