Service recovery via social media: Normative social influences on complaint bystanders' brand image evaluations

Wolfgang Jonas Weitzl, Clemens Hutzinger

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

1 Oral presentation

1 results
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Service recovery via social media: Normative social influences on complaint bystanders' brand image evaluations
Wolfgang Jonas Weitzl (Speaker) & Clemens Hutzinger (Speaker)
30 May 2018
Activity: Talk or presentation › Oral presentation