Service failures as triggers of superior brand evaluations

Research output: Chapter in Book/Report/Conference proceedings › Chapter › peer-review

Abstract

None

Original language	English
Title of host publication	Reputation and Image Recovery for the Tourism Industry
Publisher	Goodfellow Publishers
ISBN (Print)	9781911396673
DOIs	https://doi.org/10.23912/9781911396673-4117
Publication status	Published - May 2019
Externally published	Yes

@inbook{db9634c23be3465eb77b3304c633b49f,

title = "Service failures as triggers of superior brand evaluations",

abstract = "None",

author = "Clemens Hutzinger and Weitzl, \{Wolfgang Jonas\}",

year = "2019",

month = may,

doi = "10.23912/9781911396673-4117",

language = "English",

isbn = "9781911396673",

booktitle = "Reputation and Image Recovery for the Tourism Industry",

publisher = "Goodfellow Publishers",

}

TY - CHAP

T1 - Service failures as triggers of superior brand evaluations

AU - Hutzinger, Clemens

AU - Weitzl, Wolfgang Jonas

PY - 2019/5

Y1 - 2019/5

N2 - None

AB - None

UR - http://dx.doi.org/10.23912/9781911396673-4117

U2 - 10.23912/9781911396673-4117

DO - 10.23912/9781911396673-4117

M3 - Chapter

SN - 9781911396673

BT - Reputation and Image Recovery for the Tourism Industry

PB - Goodfellow Publishers

ER -