Sales organizations on the path of digitalization – A reflection from Germany, Finland and Austria

Margarethe Überwimmer, Pia Hautamäki, Stefan Wengler, Robert Füreder

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review


Companies are either proactively driving the digital transformation or are forced to digitalize by markets and ecosystems. In order to identify the status about the digital transformation of sales in practice and to get deeper knowledge about treated areas in sales and challenges on the path of digitalization, in-depth interviews of sales executives and managers of more than 50 internationally operating companies in three countries Germany, Finland and Austria were conducted in this research. The results show that one major goal for companies is to accelerate digitizing processes as digitalization helps to work more efficiently. Access to systems is necessary, hence investments in digitalization are seen as sustainable and absolutely essential for to serve B2B customers today. Digital tools lead to adaptions in the sales process as with support sales processes and sales management. Accelerated also by the COVID-19 crisis, face-to-face customer visits have been reduced even more and online meetings have increased as the speed of response has become more and more important. Finally, the necessary skill set of a sales force has to be adapted, which has to be further researched in the future, having support of higher education institutions being the order of the day. Companies have realized that a good sales pitch does not necessarily need to be in person, due to new virtual technologies.
Original languageEnglish
Title of host publicationProceedings Cross-Cultural Business Conference 2021
EditorsMargarethe Überwimmer, Robert Füreder, Michael Schmidthaler
Place of PublicationDüren
PublisherShaker Verlag
Number of pages7
ISBN (Electronic)978-3-8440-8032-2
Publication statusPublished - 6 May 2021


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