Revealing the Benefits and Burdens of Workplace Digitalization: Preliminary Insights from a Qualitative Study

Fabian Josef Stangl; Volker Seiler; René Riedl

doi:10.1007/978-3-031-92826-0_14

Revealing the Benefits and Burdens of Workplace Digitalization: Preliminary Insights from a Qualitative Study

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

Abstract

The integration of digital technologies into the modern workplace has transformative implications for organizations and professionals. Digital business professionals, who play a central role in implementing digital tools, automation, and data-driven decision-making processes, are at the heart of these transformations. This qualitative study explores the main benefits and burdens of workplace digitalization as perceived by digital business professionals. Based on semi-structured interviews with 10 professionals from Austrian companies and qualitative content analysis, we identified 36 benefits grouped into 7 categories (e.g., task automation and process simplification) and 68 burdens grouped into 10 categories (e.g., the need for training and change management support). Our findings highlight the dual nature of workplace digitalization, emphasizing the need for proactive strategies to balance its benefits and burdens. By addressing these challenges, organizations can foster a harmonious coexistence between people and digital technologies, ensuring productivity and well-being in today's increasingly digitalized work environments.

Original language	English
Title of host publication	HCI in Business, Government and Organizations - 12th International Conference, HCIBGO 2025, Held as Part of the 27th HCI International Conference, HCII 2025, Proceedings
Editors	Keng Leng Siau, Fiona Fui-Hoon Nah
Place of Publication	Cham
Publisher	Springer
Pages	219-235
Number of pages	17
ISBN (Print)	9783031928253
DOIs	https://doi.org/10.1007/978-3-031-92826-0_14
Publication status	Published - 26 May 2025
Event	27th International Conference on Human-Computer Interaction - Gothia Towers Hotel and Swedish Exhibition & Congress Centre, Gothenburg, Sweden Duration: 22 Jun 2025 → 27 Jun 2025 https://2025.hci.international/

Publication series

Name	Lecture Notes in Computer Science
Volume	15805 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	27th International Conference on Human-Computer Interaction
Country/Territory	Sweden
City	Gothenburg
Period	22.06.2025 → 27.06.2025
Internet address	https://2025.hci.international/

Keywords

Digitalization
Digital Transformation
Workplace
Benefits of Workplace Digitalization
Burdens of Workplace Digitalization
Interviews
Content Analysis
Qualitative Research

Access to Document

10.1007/978-3-031-92826-0_14

Cite this

Stangl, F. J., Seiler, V., & Riedl, R. (2025). Revealing the Benefits and Burdens of Workplace Digitalization: Preliminary Insights from a Qualitative Study. In K. L. Siau, & F. F.-H. Nah (Eds.), HCI in Business, Government and Organizations - 12th International Conference, HCIBGO 2025, Held as Part of the 27th HCI International Conference, HCII 2025, Proceedings (pp. 219-235). (Lecture Notes in Computer Science; Vol. 15805 LNCS). Springer. https://doi.org/10.1007/978-3-031-92826-0_14

Stangl, Fabian Josef ; Seiler, Volker ; Riedl, René. / Revealing the Benefits and Burdens of Workplace Digitalization: Preliminary Insights from a Qualitative Study. HCI in Business, Government and Organizations - 12th International Conference, HCIBGO 2025, Held as Part of the 27th HCI International Conference, HCII 2025, Proceedings. editor / Keng Leng Siau ; Fiona Fui-Hoon Nah. Cham : Springer, 2025. pp. 219-235 (Lecture Notes in Computer Science).

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Stangl, FJ, Seiler, V & Riedl, R 2025, Revealing the Benefits and Burdens of Workplace Digitalization: Preliminary Insights from a Qualitative Study. in KL Siau & FF-H Nah (eds), HCI in Business, Government and Organizations - 12th International Conference, HCIBGO 2025, Held as Part of the 27th HCI International Conference, HCII 2025, Proceedings. Lecture Notes in Computer Science, vol. 15805 LNCS, Springer, Cham, pp. 219-235, 27th International Conference on Human-Computer Interaction, Gothenburg, Sweden, 22.06.2025. https://doi.org/10.1007/978-3-031-92826-0_14

Revealing the Benefits and Burdens of Workplace Digitalization: Preliminary Insights from a Qualitative Study. / Stangl, Fabian Josef; Seiler, Volker; Riedl, René.
HCI in Business, Government and Organizations - 12th International Conference, HCIBGO 2025, Held as Part of the 27th HCI International Conference, HCII 2025, Proceedings. ed. / Keng Leng Siau; Fiona Fui-Hoon Nah. Cham: Springer, 2025. p. 219-235 (Lecture Notes in Computer Science; Vol. 15805 LNCS).

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

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AU - Stangl, Fabian Josef

AU - Seiler, Volker

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N1 - Publisher Copyright: © The Author(s), under exclusive license to Springer Nature Switzerland AG 2025.

PY - 2025/5/26

Y1 - 2025/5/26

N2 - The integration of digital technologies into the modern workplace has transformative implications for organizations and professionals. Digital business professionals, who play a central role in implementing digital tools, automation, and data-driven decision-making processes, are at the heart of these transformations. This qualitative study explores the main benefits and burdens of workplace digitalization as perceived by digital business professionals. Based on semi-structured interviews with 10 professionals from Austrian companies and qualitative content analysis, we identified 36 benefits grouped into 7 categories (e.g., task automation and process simplification) and 68 burdens grouped into 10 categories (e.g., the need for training and change management support). Our findings highlight the dual nature of workplace digitalization, emphasizing the need for proactive strategies to balance its benefits and burdens. By addressing these challenges, organizations can foster a harmonious coexistence between people and digital technologies, ensuring productivity and well-being in today's increasingly digitalized work environments.

AB - The integration of digital technologies into the modern workplace has transformative implications for organizations and professionals. Digital business professionals, who play a central role in implementing digital tools, automation, and data-driven decision-making processes, are at the heart of these transformations. This qualitative study explores the main benefits and burdens of workplace digitalization as perceived by digital business professionals. Based on semi-structured interviews with 10 professionals from Austrian companies and qualitative content analysis, we identified 36 benefits grouped into 7 categories (e.g., task automation and process simplification) and 68 burdens grouped into 10 categories (e.g., the need for training and change management support). Our findings highlight the dual nature of workplace digitalization, emphasizing the need for proactive strategies to balance its benefits and burdens. By addressing these challenges, organizations can foster a harmonious coexistence between people and digital technologies, ensuring productivity and well-being in today's increasingly digitalized work environments.

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KW - Digital Transformation

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KW - Burdens of Workplace Digitalization

KW - Interviews

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PB - Springer

CY - Cham

T2 - 27th International Conference on Human-Computer Interaction

Y2 - 22 June 2025 through 27 June 2025

ER -

Stangl FJ, Seiler V, Riedl R. Revealing the Benefits and Burdens of Workplace Digitalization: Preliminary Insights from a Qualitative Study. In Siau KL, Nah FFH, editors, HCI in Business, Government and Organizations - 12th International Conference, HCIBGO 2025, Held as Part of the 27th HCI International Conference, HCII 2025, Proceedings. Cham: Springer. 2025. p. 219-235. (Lecture Notes in Computer Science). doi: 10.1007/978-3-031-92826-0_14

Revealing the Benefits and Burdens of Workplace Digitalization: Preliminary Insights from a Qualitative Study

Abstract

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Keywords

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