Revealing the Benefits and Burdens of Workplace Digitalization: Preliminary Insights from a Qualitative Study

Research output: Contribution to conferencePaperpeer-review

Abstract

The integration of digital technologies into the modern workplace has transformative implications for organizations and professionals. Digital business professionals, who play a central role in implementing digital tools, automation, and data-driven decision-making processes, are at the heart of these transformations. This qualitative study explores the main benefits and burdens of workplace digitalization as perceived by digital business professionals. Based on semi-structured interviews with 10 professionals from Austrian companies and qualitative content analysis, we identified 36 benefits grouped into 7 categories (e.g., task automation and process simplification) and 68 burdens grouped into 10 categories (e.g., the need for training and change management support). Our findings highlight the dual nature of workplace digitalization, emphasizing the need for proactive strategies to balance its benefits and burdens. By addressing these challenges, organizations can foster a harmonious coexistence between people and digital technologies, ensuring productivity and well-being in today's increasingly digitalized work environments.
Original languageEnglish
Publication statusAccepted/In press - 9 Jan 2025
Event27th International Conference on Human-Computer Interaction - Gothia Towers Hotel and Swedish Exhibition & Congress Centre, Gothenburg, Sweden
Duration: 22 Jun 202527 Jun 2025
https://2025.hci.international/

Conference

Conference27th International Conference on Human-Computer Interaction
Country/TerritorySweden
CityGothenburg
Period22.06.202527.06.2025
Internet address

Keywords

  • Digitalization
  • Digital Transformation
  • Workplace
  • Benefits of Workplace Digitalization
  • Burdens of Workplace Digitalization
  • Interviews
  • Content Analysis
  • Qualitative Research

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