Qualitätsoptimierung durch Nutzerzufriedenheit

Translated title of the contribution: Quality Improvement and Wellbeing of the Occupants

Research output: Chapter in Book/Report/Conference proceedingsConference contribution


First of all it has to be considered that the wellbeing of the occupants is the top of a pyramid how to get life cycle oriented high performance buildings. If the user of a building is not content the best building is a failing. What are the fundamental basics for occupant satisfaction in buildings? There are several different factors to consider with when you think about the influence on the users. In the past the thermal aspects have been the most investigated array in this context, but also the acoustical and visual comfort are decisive contributions. With the development of new materials and the continuous improvement of the building standards the psychological and social aspects of the human wellbeing get more and more in the focus of the planers. The influences of these aspects are undisputable but it is difficult to monitor them. Following this point of view, the perception of the word “comfort” got more complex during the time. Since the nineteen-seventies some aspects like memorisation, surroundings, antici-pation and productivity have been adopted. The only way to measure the satisfaction of the user is a post occupancy evaluation which is very complex too. To determinate the actual state of occupant satisfaction, in particular office-buildings, the current literature was screened. The most relevant reports have been summarized. Only a few interesting studies were found. A basic finding of the INNOSEG-study is that it depends from the type of building which kind of topics are most relevant for the user. In residential buildings the temperature got the top ranking – as anticipated - whilst in office buildings the lightning is most important and the temperature places the seventh position. The author participated one survey where factors influencing acceptance of technology were extracted. From literature hypothesis were deducted and tested in a study with 1,443 occu-pants of office buildings.
Translated title of the contributionQuality Improvement and Wellbeing of the Occupants
Original languageGerman
Title of host publicationProceedings of e-nova 2010
Publication statusPublished - 2010
Evente-nova 2010 - Pinkafeld, Austria
Duration: 11 Nov 201012 Nov 2010


Conferencee-nova 2010
Internet address


  • Qualiätsoptimierung
  • Nutzerzufriedenheit
  • Komfort


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