Abstract
In times of scarce resources in public budgets, process management can be a potential solution. The paper answers what processes are, and how organisations can manage their way to a process oriented perspective, instead of the traditional hierarchical view. The role of employees and managers as well as technical aspects are further analysed.
| Translated title of the contribution | Prozesse effizient und erfolgreich managen |
|---|---|
| Original language | German |
| Pages (from-to) | 96-101 |
| Journal | Kommunal |
| Volume | 1 |
| Issue number | 7 |
| Publication status | Published - Sept 2009 |
Keywords
- Prozessmanagement
- öffentliche Verwaltung
- Prozesse