In times of scarce resources in public budgets, process management can be a potential solution. The paper answers what processes are, and how organisations can manage their way to a process oriented perspective, instead of the traditional hierarchical view. The role of employees and managers as well as technical aspects are further analysed.
|Translated title of the contribution||Prozesse effizient und erfolgreich managen|
|Publication status||Published - Sep 2009|
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