Prozesse effizient und erfolgreich managen: Es braucht eine "90-Grad-Drehung" der Perspektive

Research output: Contribution to journalArticle

Abstract

In times of scarce resources in public budgets, process management can be a potential solution. The paper answers what processes are, and how organisations can manage their way to a process oriented perspective, instead of the traditional hierarchical view. The role of employees and managers as well as technical aspects are further analysed.
Translated title of the contributionProzesse effizient und erfolgreich managen
Original languageGerman
Pages (from-to)96-101
JournalKommunal
Volume1
Issue number7
Publication statusPublished - Sep 2009

Keywords

  • Prozessmanagement
  • öffentliche Verwaltung
  • Prozesse

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