Prohibiting Bring Your Own Device (BYOD) in Companies: Effectiveness and Efficiency vs. Satisfaction

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

Abstract

Smartphones are the most relevant digital companions that we employ on a daily basis and increasingly used by employees to perform business tasks. However, some companies do not allow the use of personal devices to access their IT infrastructure (BYOD) due to security concerns or for other organizational reasons; thus these employees have to use a smartphone provided by the company. Hence, employees may be confronted with unfamiliar operating systems or applications and which may influence their satisfaction and performance. We analyzed these effects by conducting a usability study that measured efficiency, effectiveness, and satisfaction of iOS and Android users when required to use a company provided device (CPD) in the form of a Nokia Lumia Windows Phone compared to their own device when executing the same tasks on their own device. The study used a within-subjects design and three measurement points, each of which consisted of multiple typical business tasks. The study used a within-subjects design and three measurement points each, which consisted of multiple typical business tasks. Results show that users become accustomed to the Company Provides Devices fast, since efficiency and effectiveness improve rapidly. The satisfaction level also improves, but remains below the personal devices.

Original languageEnglish
Title of host publicationHCI in Business, Government and Organizations. Information Systems and Analytics - 6th International Conference, HCIBGO 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Proceedings
EditorsFiona Fui-Hoon Nah, Keng Siau
PublisherSpringer Verlag
Pages3-21
Number of pages19
ISBN (Print)9783030223373
DOIs
Publication statusPublished - 2019
Event6th International Conference on HCI in Business, Government, and Organizations, HCIBGO 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019 - Orlando, United States
Duration: 26 Jul 201931 Jul 2019

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11589 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference6th International Conference on HCI in Business, Government, and Organizations, HCIBGO 2019, held as part of the 21st International Conference on Human-Computer Interaction, HCI International 2019
CountryUnited States
CityOrlando
Period26.07.201931.07.2019

Keywords

  • Bring Your Own Device (BYOD)
  • IT adoption
  • IT consumerization
  • Mobile devices
  • Usability evaluation

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