Process Model for the Development of Service Level Agreements

Lutz J. Heinrich, René Riedl

Research output: Contribution to journalArticlepeer-review

Translated title of the contributionProcess Model for the Development of Service Level Agreements
Original languageGerman
Pages (from-to)88-96
JournalHMD - Praxis der Wirtschaftsinformatik
Volume40
Issue number231
Publication statusPublished - Jun 2003

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