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Dive into the research topics of 'Proactive Service Recoveries – How Forewarning Helps to Reduce Two Forms of Negative Word-of-mouth'. Together they form a unique fingerprint.- Sort by
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Proactive Service Recoveries – How Forewarning Helps to Reduce Two Forms of Negative Word-of-mouth
- Wolfgang Jonas Weitzl
- , Clemens Hutzinger
- , Matthes Fleck
- , Fabio Good
Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review