Phasenmodell zur Entwicklung von Serviceebenen-Vereinbarungen

Translated title of the contribution: Process Model for the Development of Service Level Agreements

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Translated title of the contribution	Process Model for the Development of Service Level Agreements
Original language	German
Pages (from-to)	88-96
Journal	HMD - Praxis der Wirtschaftsinformatik
Volume	40
Issue number	231
Publication status	Published - Jun 2003

Cite this

@article{7d9154d05bc24e4a8809217c12af842d,

title = "Phasenmodell zur Entwicklung von Serviceebenen-Vereinbarungen",

author = "Heinrich, \{Lutz J.\} and Ren{\'e} Riedl",

year = "2003",

month = jun,

language = "Deutsch",

volume = "40",

pages = "88--96",

journal = "HMD - Praxis der Wirtschaftsinformatik",

issn = "1436-3011",

number = "231",

}