On the Role of User Interface Elements in the Hotel Booking Intention: Analyzing a Gap in State-of-The-Art Research

Stefan Eibl; Andreas Auinger

doi:10.1007/978-3-031-35969-9_12

On the Role of User Interface Elements in the Hotel Booking Intention: Analyzing a Gap in State-of-The-Art Research

Stefan Eibl, Andreas Auinger

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

1 Citation (Scopus)

Abstract

Hotel customers nowadays predominantly conduct their bookings via digital channels of hotels and online booking platforms such as booking.com. To gain a better understanding of influencing and decisive factors for hotel booking intention, a systematic literature review as well as a semi-structured content analysis was conducted. The review reveals that user-generated reviews and price of hotel rooms have been investigated most dominantly in the last years. In comparison to that, other factors such as hotel pictures, room descriptions, scarcity cues, brand image and other User Interface (UI) elements were not in the central focus of the research. It is found that in current research several factors that influence online hotel booking intention were investigated separately and there is a considerable lack of interconnected research into these factors. The authors identify research gaps regarding the different UI categories and propose research questions and a research agenda for future research. It can be analyzed that there are blind spots in current literature which can be covered by conducting further interconnected research in the field of online hotel booking intention or online hotel choice.

Original language	English
Title of host publication	HCI in Business, Government and Organizations - 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Proceedings
Subtitle of host publication	HCII 2023: HCI in Business, Government and Organizations
Editors	Fiona Nah, Keng Siau
Place of Publication	Cham
Publisher	Springer
Pages	170-189
Number of pages	20
Volume	LNCS Lecture Notes in Computer Science
Edition	Volume 14038
ISBN (Electronic)	978-3-031-35969-9
ISBN (Print)	978-3-031-35968-2
DOIs	https://doi.org/10.1007/978-3-031-35969-9_12
Publication status	Published - 25 Jul 2023

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	14038 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Keywords

Hotel choice
Influencing factors hotel booking intention
User interface elements

Access to Document

10.1007/978-3-031-35969-9_12

Cite this

Eibl, S., & Auinger, A. (2023). On the Role of User Interface Elements in the Hotel Booking Intention: Analyzing a Gap in State-of-The-Art Research. In F. Nah, & K. Siau (Eds.), HCI in Business, Government and Organizations - 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Proceedings: HCII 2023: HCI in Business, Government and Organizations (Volume 14038 ed., Vol. LNCS Lecture Notes in Computer Science, pp. 170-189). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 14038 LNCS). Springer. https://doi.org/10.1007/978-3-031-35969-9_12

Eibl, Stefan ; Auinger, Andreas. / On the Role of User Interface Elements in the Hotel Booking Intention: Analyzing a Gap in State-of-The-Art Research. HCI in Business, Government and Organizations - 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Proceedings: HCII 2023: HCI in Business, Government and Organizations. editor / Fiona Nah ; Keng Siau. Vol. LNCS Lecture Notes in Computer Science Volume 14038. ed. Cham : Springer, 2023. pp. 170-189 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "Hotel customers nowadays predominantly conduct their bookings via digital channels of hotels and online booking platforms such as booking.com. To gain a better understanding of influencing and decisive factors for hotel booking intention, a systematic literature review as well as a semi-structured content analysis was conducted. The review reveals that user-generated reviews and price of hotel rooms have been investigated most dominantly in the last years. In comparison to that, other factors such as hotel pictures, room descriptions, scarcity cues, brand image and other User Interface (UI) elements were not in the central focus of the research. It is found that in current research several factors that influence online hotel booking intention were investigated separately and there is a considerable lack of interconnected research into these factors. The authors identify research gaps regarding the different UI categories and propose research questions and a research agenda for future research. It can be analyzed that there are blind spots in current literature which can be covered by conducting further interconnected research in the field of online hotel booking intention or online hotel choice.",

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Eibl, S & Auinger, A 2023, On the Role of User Interface Elements in the Hotel Booking Intention: Analyzing a Gap in State-of-The-Art Research. in F Nah & K Siau (eds), HCI in Business, Government and Organizations - 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Proceedings: HCII 2023: HCI in Business, Government and Organizations. Volume 14038 edn, vol. LNCS Lecture Notes in Computer Science, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 14038 LNCS, Springer, Cham, pp. 170-189. https://doi.org/10.1007/978-3-031-35969-9_12

On the Role of User Interface Elements in the Hotel Booking Intention: Analyzing a Gap in State-of-The-Art Research. / Eibl, Stefan; Auinger, Andreas.
HCI in Business, Government and Organizations - 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Proceedings: HCII 2023: HCI in Business, Government and Organizations. ed. / Fiona Nah; Keng Siau. Vol. LNCS Lecture Notes in Computer Science Volume 14038. ed. Cham: Springer, 2023. p. 170-189 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 14038 LNCS).

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

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Eibl S, Auinger A. On the Role of User Interface Elements in the Hotel Booking Intention: Analyzing a Gap in State-of-The-Art Research. In Nah F, Siau K, editors, HCI in Business, Government and Organizations - 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Proceedings: HCII 2023: HCI in Business, Government and Organizations. Volume 14038 ed. Vol. LNCS Lecture Notes in Computer Science. Cham: Springer. 2023. p. 170-189. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-031-35969-9_12

On the Role of User Interface Elements in the Hotel Booking Intention: Analyzing a Gap in State-of-The-Art Research

Abstract

Publication series

Keywords

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PERFORM - Pioneering the Digital Future for Omnichannel Retail Managers

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On the Role of User Interface Elements in the Hotel Booking Intention: Analyzing a Gap in State-of-The-Art Research

Abstract

Publication series

Keywords

Access to Document

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Projects

PERFORM - Pioneering the Digital Future for Omnichannel Retail Managers

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