New service excellence model for ehealth and AAL solutions -A framework for continuous new service development

Johannes Kriegel, Luise Reckwitz, Klemens Auinger, Linda Tuttleweidinger, Stephanie Schmitt-Rüth, Renate Kränzl-Nagl

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

1 Citation (Scopus)

Abstract

The development of eHealth and AAL (Ambient Assisted Living) services with the aim to reduce the complexity of living environments for the elderly often does not lead to the desired results on the market. The design of an eHealth/AAL specific framework for continuous New Service Development is presented in this paper. Our research addresses this challenge with a new Service Excellence Model (SEM) and outlines the benefits of this specific approach. The research is based on the data of the DALIA project (Assistant for DAily LIfe Activities at Home) and the PenAAL project (Performance Measurement Index for AAL solutions), parts of which the projects were the classification of relevant business dimensions and the development of a related scoring tool for continuous benchmarking and improvement.

Original languageEnglish
Title of host publicationHealth Informatics Meets eHealth
Subtitle of host publicationDigital Insight - Information-Driven Health and Care - Proceedings of the 11th eHealth 2017 Conference
EditorsDieter Hayn, Gunter Schreier
PublisherIOS Press
Pages275-281
Number of pages7
Volume236
ISBN (Electronic)9781614997580
DOIs
Publication statusPublished - 2017
Event11th Annual Conference on Health Informatics Meets eHealth, eHealth 2017 - Vienna, Austria
Duration: 23 May 201724 May 2017

Publication series

NameStudies in Health Technology and Informatics
Volume236
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365

Conference

Conference11th Annual Conference on Health Informatics Meets eHealth, eHealth 2017
CountryAustria
CityVienna
Period23.05.201724.05.2017

Keywords

  • Ambient assisted living
  • Business model
  • Ehealth
  • New service development
  • Service excellence model
  • Service quality
  • Telemedicine
  • Humans
  • Computer Systems
  • Assisted Living Facilities
  • Research

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