@inproceedings{7c0cedba4379466ab9c7dfa4a85e8a03,
title = "New service excellence model for ehealth and AAL solutions -A framework for continuous new service development",
abstract = "The development of eHealth and AAL (Ambient Assisted Living) services with the aim to reduce the complexity of living environments for the elderly often does not lead to the desired results on the market. The design of an eHealth/AAL specific framework for continuous New Service Development is presented in this paper. Our research addresses this challenge with a new Service Excellence Model (SEM) and outlines the benefits of this specific approach. The research is based on the data of the DALIA project (Assistant for DAily LIfe Activities at Home) and the PenAAL project (Performance Measurement Index for AAL solutions), parts of which the projects were the classification of relevant business dimensions and the development of a related scoring tool for continuous benchmarking and improvement.",
keywords = "Ambient assisted living, Business model, Ehealth, New service development, Service excellence model, Service quality, Telemedicine, Humans, Computer Systems, Assisted Living Facilities, Research",
author = "Johannes Kriegel and Luise Reckwitz and Klemens Auinger and Linda Tuttleweidinger and Stephanie Schmitt-R{\"u}th and Renate Kr{\"a}nzl-Nagl",
year = "2017",
doi = "10.3233/978-1-61499-759-7-275",
language = "English",
volume = "236",
series = "Studies in Health Technology and Informatics",
publisher = "IOS Press",
pages = "275--281",
editor = "Dieter Hayn and Gunter Schreier",
booktitle = "Health Informatics Meets eHealth",
address = "United States",
note = "11th Annual Conference on Health Informatics Meets eHealth, eHealth 2017 ; Conference date: 23-05-2017 Through 24-05-2017",
}