Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies

Florian Lettner; Clemens Holzmann; Lorenz Lösch

doi:10.1007/978-3-642-53862-9_51

Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies

Florian Lettner, Clemens Holzmann, Lorenz Lösch

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

1 Citation (Scopus)

Abstract

User satisfaction is one of the most important measures regarding the success of an application. However, using questionnaires to measure end-user satisfaction in the field of mobile applications becomes really complex. Mobile surveys tend to be ineffective and inefficient due to high costs, extensive preparation times and low retention rates. Thus, we present an approach as well as a prototype for measuring end-user satisfaction of mobile applications in the field. In this paper, we show how questionnaires can be directly integrated in native mobile applications without modifying the application's source code, and how developers are provided with more control on when and where test participants have to fill them out.

Original language	English
Title of host publication	Computer Aided Systems Theory, EUROCAST 2013 - 14th International Conference, Revised Selected Papers
Publisher	Springer
Pages	400-408
Number of pages	9
Edition	PART 2
ISBN (Print)	9783642538612
DOIs	https://doi.org/10.1007/978-3-642-53862-9_51
Publication status	Published - 2013
Event	14th International Conference on Computer Aided Systems Theory, Eurocast 2013 - Las Palmas de Gran Canaria, Spain Duration: 10 Feb 2013 → 15 Feb 2013

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Number	PART 2
Volume	8112 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	14th International Conference on Computer Aided Systems Theory, Eurocast 2013
Country/Territory	Spain
City	Las Palmas de Gran Canaria
Period	10.02.2013 → 15.02.2013

Access to Document

10.1007/978-3-642-53862-9_51

Cite this

Lettner, F., Holzmann, C., & Lösch, L. (2013). Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies. In Computer Aided Systems Theory, EUROCAST 2013 - 14th International Conference, Revised Selected Papers (PART 2 ed., pp. 400-408). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 8112 LNCS, No. PART 2). Springer. https://doi.org/10.1007/978-3-642-53862-9_51

Lettner, Florian ; Holzmann, Clemens ; Lösch, Lorenz. / Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies. Computer Aided Systems Theory, EUROCAST 2013 - 14th International Conference, Revised Selected Papers. PART 2. ed. Springer, 2013. pp. 400-408 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); PART 2).

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Lettner, F, Holzmann, C & Lösch, L 2013, Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies. in Computer Aided Systems Theory, EUROCAST 2013 - 14th International Conference, Revised Selected Papers. PART 2 edn, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), no. PART 2, vol. 8112 LNCS, Springer, pp. 400-408, 14th International Conference on Computer Aided Systems Theory, Eurocast 2013, Las Palmas de Gran Canaria, Spain, 10.02.2013. https://doi.org/10.1007/978-3-642-53862-9_51

Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies. / Lettner, Florian; Holzmann, Clemens; Lösch, Lorenz.
Computer Aided Systems Theory, EUROCAST 2013 - 14th International Conference, Revised Selected Papers. PART 2. ed. Springer, 2013. p. 400-408 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 8112 LNCS, No. PART 2).

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

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Lettner F, Holzmann C, Lösch L. Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies. In Computer Aided Systems Theory, EUROCAST 2013 - 14th International Conference, Revised Selected Papers. PART 2 ed. Springer. 2013. p. 400-408. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); PART 2). doi: 10.1007/978-3-642-53862-9_51

Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies

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