Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies

Florian Lettner, Clemens Holzmann, Lorenz Lösch

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

1 Citation (Scopus)

Abstract

User satisfaction is one of the most important measures regarding the success of an application. However, using questionnaires to measure end-user satisfaction in the field of mobile applications becomes really complex. Mobile surveys tend to be ineffective and inefficient due to high costs, extensive preparation times and low retention rates. Thus, we present an approach as well as a prototype for measuring end-user satisfaction of mobile applications in the field. In this paper, we show how questionnaires can be directly integrated in native mobile applications without modifying the application's source code, and how developers are provided with more control on when and where test participants have to fill them out.

Original languageEnglish
Title of host publicationComputer Aided Systems Theory, EUROCAST 2013 - 14th International Conference, Revised Selected Papers
PublisherSpringer
Pages400-408
Number of pages9
EditionPART 2
ISBN (Print)9783642538612
DOIs
Publication statusPublished - 2013
Event14th International Conference on Computer Aided Systems Theory, Eurocast 2013 - Las Palmas de Gran Canaria, Spain
Duration: 10 Feb 201315 Feb 2013

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
NumberPART 2
Volume8112 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference14th International Conference on Computer Aided Systems Theory, Eurocast 2013
CountrySpain
CityLas Palmas de Gran Canaria
Period10.02.201315.02.2013

Fingerprint Dive into the research topics of 'Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies'. Together they form a unique fingerprint.

Cite this