Luggage Lockers - Needs and Expectations of Passengers

Bernhard Rüger, Hans-Christian Graf, Burkhard Stadlmann

Research output: Chapter in Book/Report/Conference proceedingsConference contribution


Locking luggage on a railway station is a basic service many passengers want to use. Especially when they try to use their time efficiently, like for shopping, for meetings or for sightseeing luggage often disturbs. Most of today's luggage lockers do not fulfil the needs of modern travellers. The paper gives an overview about all the needs and expectations of passengers regarding to luggage storing on the station and about the benefit for station operators when offering suitable and accepted storing systems.
Original languageEnglish
Title of host publicationProceedingas of the 19th International Symposium EURO-ZEL 2011
Publication statusPublished - 2011
Event19th International Symposium EURO - ZEL 2011 - Zilina, Slovakia
Duration: 8 Jun 20119 Jun 2011


Conference19th International Symposium EURO - ZEL 2011
Internet address

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