Love, hate and everything in between: Online complainants’ emotions during service recovery episodes

Wolfgang Jonas Weitzl, Marie-Thérèse Fleischer

Research output: Chapter in Book/Report/Conference proceedings › Chapter › peer-review

Original language	English (American)
Title of host publication	SAGE Handbook of Digital Marketing
Editors	Annmarie Hanlon, Tracy L. Tuten
Place of Publication	London
Publisher	SAGE Publications Ltd
Chapter	25
Pages	441-463
Edition	1
Publication status	Published - 2022

Cite this

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title = "Love, hate and everything in between: Online complainants{\textquoteright} emotions during service recovery episodes",

keywords = "Online complaining, Social Media Marketing, Social Media, Emotions, Dissatisfaction, Revenge, Anger",

author = "Weitzl, {Wolfgang Jonas} and Marie-Th{\'e}r{\`e}se Fleischer",

year = "2022",

language = "Englisch (Amerika)",

pages = "441--463",

editor = "Annmarie Hanlon and Tuten, {Tracy L.}",

booktitle = "SAGE Handbook of Digital Marketing",

publisher = "SAGE Publications Ltd",

address = "Gro{\ss}britannien/Vereinigtes K{\"o}nigreich",

edition = "1",

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Love, hate and everything in between: Online complainants’ emotions during service recovery episodes. / Weitzl, Wolfgang Jonas; Fleischer, Marie-Thérèse.
SAGE Handbook of Digital Marketing. ed. / Annmarie Hanlon; Tracy L. Tuten. 1. ed. London: SAGE Publications Ltd, 2022. p. 441-463.

Research output: Chapter in Book/Report/Conference proceedings › Chapter › peer-review

TY - CHAP

T1 - Love, hate and everything in between

T2 - Online complainants’ emotions during service recovery episodes

AU - Weitzl, Wolfgang Jonas

AU - Fleischer, Marie-Thérèse

PY - 2022

Y1 - 2022

KW - Online complaining

KW - Social Media Marketing

KW - Social Media

KW - Emotions

KW - Dissatisfaction

KW - Revenge

KW - Anger

M3 - Kapitel

SP - 441

EP - 463

BT - SAGE Handbook of Digital Marketing

A2 - Hanlon, Annmarie

A2 - Tuten, Tracy L.

PB - SAGE Publications Ltd

CY - London

ER -