iVolunteer - A Platform for Digitization and Exploitation of Lifelong Volunteer Engagement

Elisabeth Kapsammer, Birgit Pröll, Werner Retschitzegger, Wieland Schwinger, Markus Weißenbek, Johannes Schönböck, Josef Altmann, Marianne Pührerfellner

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

1 Citation (Scopus)


Volunteering is an important cornerstone of our society, from social welfare to disaster relief, supported by a variety of volunteer management systems (VMS). These VMS focus primarily on centralized task management within non-profit organizations (NPOs) but generally do not provide mechanisms that allow volunteers to privately digitize and exploit their engagement assets in terms of digital badges for activities accomplished or competences acquired, in a trustful manner. This lack of sovereignty hampers volunteers in the exploitation of their engagement assets wrt. self-exploration, but also with regard to possible transfers of assets to other NPOs and beyond, e.g., to the education or labor market. We put volunteers in the middle of concern by investigating “how engagement can be digitized and exploited in a lifelong way”, thus adhering to the idea of human-centric personal data management. First we propose a conceptual architecture for a web-based volunteer platform based on a systematic identification of the requirements for trustworthy digitization and exploitation of engagement assets. Second, to address the massive heterogeneity that prevails in different areas of volunteering, a generic and extensible engagement asset model is proposed. Third a reification-based configuration mechanism is proposed so that each NPO can adapt the proposed model to its specific needs. Finally, a prototypical web application is presented which allows to »blockchainify« lifelong volunteer engagement in order to establish trust between all stakeholders.

Original languageEnglish
Title of host publicationEnterprise Information Systems - 22nd International Conference, ICEIS 2020, Revised Selected Papers
EditorsJoaquim Filipe, Michał Śmiałek, Alexander Brodsky, Slimane Hammoudi
Number of pages26
ISBN (Print)9783030754174
Publication statusPublished - 2021
Event22nd International Conference on Enterprise Information Systems, ICEIS 2020 - Virtual, Online
Duration: 5 May 20207 May 2020

Publication series

NameLecture Notes in Business Information Processing
ISSN (Print)1865-1348
ISSN (Electronic)1865-1356


Conference22nd International Conference on Enterprise Information Systems, ICEIS 2020
CityVirtual, Online


  • Blockchains
  • Digital badges in volunteering
  • Human-centric personal data management
  • Reification-based configuration mechanism


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