Investigating user-centered design practices in Austrian AAL projects

Markus Garschall, Katja Neureiter, Jean Denise Hallewell Haslwanter, Diotima Bertel, Daniela Krainer, Christiane Moser

Research output: Chapter in Book/Report/Conference proceedingsConference contribution


This paper summarizes the results of an online study on stakeholder involvement, user-centered design methods, and communication practices. Overall, 27 Austrian organizations actively involved in innovation projects focusing on the development of solutions in the field of Active and Assisted Living (AAL) took part in the study. The results reveal a wide involvement of various stakeholders in most projects, however insurance companies and public authorities are rarely actively involved. With regard to methodological approaches, our results show a high literacy on advanced user research methods, but only a limited variety of methods actually applied. Finding a common language and choosing the right ways to communicate user requirements have been identified as a necessity for successful collaboration within AAL project teams.
Original languageEnglish
Title of host publicationInnovative Lösungen für eine alternde Gesellschaft
PublisherPabst Science Publishers
ISBN (Print)978-3-95853-372-1
Publication statusPublished - 2016
EventSmarter Lives 16 - Innsbruck, Austria
Duration: 29 Nov 201629 Nov 2016


ConferenceSmarter Lives 16
Internet address


  • Active and assisted living
  • AAL
  • Older adults
  • Methods
  • User-centered design
  • Communication practices
  • software development practice


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