Investigating online complainants’ reactions to (un-)desired webcare responses

Wolfgang Jonas Weitzl; Sabine Einwiller

Investigating online complainants’ reactions to (un-)desired webcare responses

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

Original language	English
Title of host publication	Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges
Publication status	Published - 2017
Externally published	Yes
Event	3rd International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR) - Middlesex University, London, United Kingdom Duration: 7 Sept 2017 → 8 Sept 2017

Conference

Conference	3rd International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR)
Country/Territory	United Kingdom
City	London
Period	07.09.2017 → 08.09.2017

Investigating the outcomes of (un-)desired online service recovery actions
Weitzl, W. J. (Speaker) & Einwiller, S. (Speaker)
8 Sept 2017
Activity: Talk or presentation › Oral presentation

Cite this

@inproceedings{3833511af1bc46ed9f1303a94eace1cc,

title = "Investigating online complainants{\textquoteright} reactions to (un-)desired webcare responses",

author = "Weitzl, {Wolfgang Jonas} and Sabine Einwiller",

year = "2017",

language = "English",

booktitle = "Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges",

note = "3rd International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR) ; Conference date: 07-09-2017 Through 08-09-2017",

}

Weitzl, WJ & Einwiller, S 2017, Investigating online complainants’ reactions to (un-)desired webcare responses. in Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges. 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR), London, United Kingdom, 07.09.2017.

Investigating online complainants’ reactions to (un-)desired webcare responses. / Weitzl, Wolfgang Jonas; Einwiller, Sabine.
Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges. 2017.

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

TY - GEN

T1 - Investigating online complainants’ reactions to (un-)desired webcare responses

AU - Weitzl, Wolfgang Jonas

AU - Einwiller, Sabine

PY - 2017

Y1 - 2017

M3 - Conference contribution

BT - Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges

T2 - 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR)

Y2 - 7 September 2017 through 8 September 2017

ER -

Investigating online complainants’ reactions to (un-)desired webcare responses

Conference

Activities

Investigating the outcomes of (un-)desired online service recovery actions

Cite this