Intervening failure attribution perceptions and NWOM with online service recovery actions

Wolfgang Jonas Weitzl, Sabine Einwiller

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

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Intervening failure attribution perceptions and NWOM with online service recovery actions
Weitzl, W. J. (Speaker) & Einwiller, S. (Speaker)
27 Jun 2018
Activity: Talk or presentation › Oral presentation