Interruptions in the Workplace: An Exploratory Study Among Digital Business Professionals

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

1 Citation (Scopus)

Abstract

The use and role of digital technologies can bring significant benefits to individuals, organizations, and businesses, such as ubiquitous access to information, rapid communication, and productivity gains. Technological change, however, also poses challenges for Human-Computer Interaction (HCI), including increased and unexpected interruptions caused by digital technologies while performing tasks in the workplace. To mitigate the negative consequences of interruption overload, companies need to develop strategies, so that employees can work effectively and efficiently. Against this background, we conducted an exploratory study to allow digital business professionals to describe their general perception and management of interruptions. The research results reveal that most interruptions can be classified as either an intrusion (35%) or a distraction (28%). Although beneficial outcomes of work interruptions can be observed, they have an overall detrimental impact on both psychological well-being and work performance, with the strongest negative impact on work performance (29%). The analysis also revealed that most digital business professionals predominantly deal with an interruption immediately while the primary activity remains temporarily unfinished (43%), or they finish the primary activity first before starting the interrupting activity (43%). This exploratory study concludes with contributions and implications for research and practice, thus providing a valuable foundation for future research activities on interruption science.

Original languageEnglish
Title of host publicationHCI in Business, Government and Organizations - 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Proceedings
EditorsFiona Nah, Keng Siau
Place of PublicationCham
PublisherSpringer
Pages400-422
Number of pages23
Volume14039
ISBN (Electronic)978-3-031-36049-7
ISBN (Print)9783031360480
DOIs
Publication statusPublished - 17 Jul 2023
EventProceedings of the 10h International Conference on HCI in Business, Government and Organizations, held as Part of the 24th International Conference, HCI International 2023 - Copenhagen, Denmark
Duration: 23 Jul 202328 Jul 2023

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume14039 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

ConferenceProceedings of the 10h International Conference on HCI in Business, Government and Organizations, held as Part of the 24th International Conference, HCI International 2023
Country/TerritoryDenmark
CityCopenhagen
Period23.07.202328.07.2023

Keywords

  • Interruption
  • Work Interruption
  • Interruption Perception
  • Interruption Management
  • Interruption Types
  • Interruption Consequences

Fingerprint

Dive into the research topics of 'Interruptions in the Workplace: An Exploratory Study Among Digital Business Professionals'. Together they form a unique fingerprint.

Cite this