Abstract
The customer wants to have the product delivered quickly; System incidents or breakdowns should be rectified promptly. This is because service plays an increasingly important role for companies in all industries. Therefore researchers are working on a concept that helps in the development of new services, as well as digital assistance systems.
| Translated title of the contribution | Service research - Close to the customer |
|---|---|
| Original language | German |
| Pages | 31-32 |
| Specialist publication | VNL Magazin |
| Publication status | Published - 2016 |
Keywords
- Service Innovation
- Logistik
- Dienstleistungsentwicklung
- Logistikforschung