Forschung Service 4.0 - Dem Kunden nahe

Translated title of the contribution: Service research - Close to the customer

Research output: Contribution to magazineArticle


The customer wants to have the product delivered quickly; System incidents or breakdowns should be rectified promptly. This is because service plays an increasingly important role for companies in all industries. Therefore researchers are working on a concept that helps in the development of new services, as well as digital assistance systems.
Translated title of the contributionService research - Close to the customer
Original languageGerman
Specialist publicationVNL Magazin
Publication statusPublished - 2016


  • Service Innovation
  • Logistik
  • Dienstleistungsentwicklung
  • Logistikforschung


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