Factors Influencing Usage Intentions Towards a Self-service Kiosk with Biometric Authentication

Self-service technologies have developed ashelpful tools in our everyday lives while constantlybeing adapted to meet new challenges andrequirements in today’s world. This study explores thefactors influencing usage intentions owards a self-service kiosk with biometric authentication in a retailcontext. A quantitative study with 28 participants wasconducted in a laboratory environment. Participantswere asked to purchase a SIM card at a selfs-ervicekiosk. The findings revealed that convenience andrelative advantage had a strong impact on usageintention. In contrast, functionality and securityconcerns towards biometric authentication showed nosignificant effects. In addition, the results indicate thatusage intention affected positive word of mouth. Further analysis revealed that usage intentionmediated the relationship between the significantinfluence factors (i.e., convenience, relativeadvantage) and word of mouth.