Empathic-design assisted by the Kano method - A human-centered design method for medical devices considering patients

Martin Ahrens, Peter Hehenberger

Research output: Contribution to journalConference articlepeer-review

Abstract

Every day we are confronted with new products and innovations. These may be based on known consumer demands or on industry innovations that give rise to new consumer demands. Usually, customers have little or no involvement in the product development process, which often results-as many well-known examples have shown-products that fail on the market. First of all human-centered design requires studying the customers. Further, all the other influencers must be considered. All of these groups wish to be part of realizing the potential success of the product. In addition to investigating the importance of integrating the customer, we also provide an assessment of existing methods for customer integration. Empathic design supported by the Kano method aims to be sufficiently intimate that latent customer requirements that have not previously been voiced can be identified in a structured form. The method was applied in a case-study in which an insulin pump was to be improved. Particular attention was paid to the requirements of diabetics who depend on insulin pumps for their whole lives. We present conclusions drawn from this case study and further aspects worth investigating.

Original languageEnglish
Pages (from-to)1-10
Number of pages10
JournalProceedings of the International Conference on Engineering Design, ICED
Volume9
Issue numberDS 80-09
Publication statusPublished - 2015
Externally publishedYes
Event20th International Conference on Engineering Design, ICED 2015 - Milan, Italy
Duration: 27 Jul 201530 Jul 2015

Keywords

  • Empathic design method
  • Medical device development
  • Requirements
  • User centred design

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