Discourse Structure Analysis of Chat Communication

Torsten Holmer

Research output: Contribution to journalArticle


This article presents a research method called Discourse Structure Analysis (DSA) and a software application called ChatLine that supports the analysis of chat transcripts according to DSA. The DSA method is based on manual referencing and automatic analysis of chat transcripts in order to create visualizations and measures of their message and interaction structures. The goal of DSA is to provide a comprehensive and extensible method for the data-driven analysis of chat logs that can support both qualitative and quantitative investigations of computer-mediated communication.
Original languageEnglish
Number of pages13
Issue number1
Publication statusPublished - Dec 2008


  • chat
  • cmc
  • cmda
  • communication
  • analysis


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