Designing and evaluating barrier-free travel assistance services

Wolfgang Narzt, Stefan Mayerhofer, Otto Weichselbaum, Gustav Pomberger, Astrid Tarkus, Martin Schumann

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

Abstract

Using public means of transport implies making travel arrangements. Passengers have to study route schedules and are required to obtain tickets. For these tasks (mobile) assistance services already enable travelers to comfortably compile their journeys online. Nevertheless, we consider these services inadequate providing complicated interfaces with proprietary handling concepts. People are supposed to operate technical systems and negotiate through a jungle of tariffs, although these tasks could be automated without requiring users’ attention. The Be-In/Be-Out (BIBO) principle implements this consideration and enables hands-free interaction for all travelers (especially handicapped people) automatically obtaining their rights to use means of transport while boarding. The infrastructure in the vehicles detects the presence of passengers and initiates invoicing in the background. We have developed a prototypical BIBO system including elaborated privacy concepts for multimodal barrier-free transport and have been evaluating user acceptance against the background of the transparent passenger. As a result, users confirm simplification of service consumption, convenience of use, efficiency and time savings in contrast to their lack of trust.

Original languageEnglish
Title of host publicationHCI in Business, Government, and Organizations
Subtitle of host publicationInformation Systems - 3rd International Conference, HCIBGO 2016 and Held as Part of HCI International 2016, Proceedings
EditorsChuan-Hoo Tan, Fiona Fui-Hoon Nah
PublisherSpringer
Pages434-445
Number of pages12
ISBN (Print)9783319393988
DOIs
Publication statusPublished - 2016
Externally publishedYes
Event3rd International Conference on HCI in Business, Government, and Organizations, HCIBGO 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016 - Toronto, Canada
Duration: 17 Jul 201622 Jul 2016

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume9752
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference3rd International Conference on HCI in Business, Government, and Organizations, HCIBGO 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016
Country/TerritoryCanada
CityToronto
Period17.07.201622.07.2016

Keywords

  • Be-In/Be-Out (BIBO)
  • Transparent passenger
  • User acceptance

Fingerprint

Dive into the research topics of 'Designing and evaluating barrier-free travel assistance services'. Together they form a unique fingerprint.

Cite this